FAQ's
Yes, we have an automatic emailing system. We will send a confirmation email that has a summary of your order and the amount paid. If you don’t see it after ten minutes, check your spam folder.
This means that the item is either on back-order or has been discontinued. If the item has been discontinued you will be contacted to switch the size, style and/or colour.
Orders have a typical processing time of 3 business days, but can take up to 7 depending on stock.
Yes, we have an automatic emailing system. We will send a confirmation email that has a summary of your order and the amount paid. If you don’t see it after ten minutes, check your spam folder.All domestic shipments includes tracking. These delivery times are estimates after order processing has taken place. These are only estimates, not a guarantee. If you need your order shipped quickly, please contact us directly.
Domestic
Express Domestic by land – 3-5 business days.
International
Express International by air – 15 business days.
All international shipments include limited tracking. These delivery times are estimates after order processing has taken place. These are only estimates, not a guarantee. If you need your order shipped quickly, please contact us directly at info@proleviate.com.We are not responsible for customs fees, customs delays, etc.
Please make sure you enter your correct, full address when ordering; we can only spot incorrect addresses in limited countries. Contact us immediately if your order does not arrive or to change an address, and we will be happy to assist you.
Yes, we have an automatic emailing system. We will send a confirmation email that has a summary of your order and the amount paid. If you don’t see it after ten minutes, check your (EMAIL’S) spam folder.